Getting Access To Canopy
To get access to Canopy, simply contact our team and request access. We wil:
- Create an organization for you in Canopy
- Create an admin account for you with an email to register your username and password.
From there, you can log into the Canopy UI and create accounts for as many of your team members as you would like, designating their access controls by role if needed. When invited, each team member receives a set of credentials that can be used in the Canopy UI, as well as an API key for programmatic access.
Setting up your product construct
Credit programs in Canopy are highly customizable by you, the end user, so the first step to launching a credit program is telling us exactly how you want that program to be structured.
Fortunately creating a product in Canopy is as simple as one API call; however, the parameters used in that API call will require some thoughtfulness as to what general product construct makes the most sense for your business call. You can find a full list of parameters and their descriptions in the products section of our API Reference.
Adding a customer account
Now, you can start adding customer accounts to Canopy. Once a customer has passed your approval process, make a single API call to add this customer into Canopy's system.
Voila! You're ready to set up a credit card for them!
Setting up a credit card for your customer
Now that Canopy has an account for your customer and knows the product construct of the card you'll be issuing them, work with your issuer processor to get a credit card to the customer.
You'll need to set up a pipeline of data, so that Canopy knows the information it needs to act as a system of record for the customer's account. For a very lightweight integration, set up a webhook to notify Canopy every time
Additionally, the issuer processor will sometimes need data from Canopy. In general, it is best to validate balances and credit limit in Canopy before approving a transaction. To achieve this, you can embed a check of the customer's account in Canopy within the auth process for a transaction.
Once you've set up a lightweight integration as described above, you can follow the same pattern for other sources of "data in" or "data out" of Canopy within your transaction lifecycle.
Maintaining and servicing the customer's account on an ongoing basis
You can now automagically see everything needed to service the customer directly in Canopy's UI. Every transaction they make shows up and accrues interest according to the rules you configured in the credit program. You can see each interest accrual event, how each payment pours across outstanding balances, statement and payment due information, and much more. Our customer service workflow is built around all of this information, so your teams can directly address any issues the customer may be facing, flag line items as in dispute, and more. This data is aggregated through canopy for submission to credit bureaus, generating reports, and the full suite of features Canopy provides.
And that's it!
Congratulations, you're live in a production setting with your first customer in Canopy! Now you can follow the same process to define new product constructs - you can launch new credit cards or installment loans with all sorts of different configurations, rewards structures, interest structures, and more!